Your organisation's workflows (lifecycle-stage sets), most recently updated first. Each carries its stages (id, name, type — initial, intermediate or final), the allowed transitions between them, and its closingRules (whether a disposition is required before a final stage, and whether finishing resolves the chat).

Use workflowId and the stage ids with PUT /chats/{organisationId}/{chatId}/workflow and with the workflowIds/stageIds filters on GET /chats/{organisationId}. Workflows are designed in the app (Settings → Workflow Lifecycle Stages); this endpoint is read-only. includeInactive=true also returns retired workflows, which cannot be attached but may still appear on older chats.

Requires CRM_ADMIN, ACCOUNT_OWNER, or CRM_BOT.