Current status of each member, for chats and for calls:

• chats — whether the member receives auto-assigned chats, with the status label (Online, a break type, or Offline) and when it last changed.
• calls — Lodgestory Voice only. status: ok carries whether incoming calls can ring the member (online on every voice agent they have), the label and when it changed; not_configured = no Lodgestory Voice agent; unknown = the voice service did not answer in time.

Chat and call status are separate switches: a member can be online for chats and on a break for calls. Disabled members, platform super-users and hidden users are not listed. Pass userId for a single member.

Security:

• The organisationId in the URL must match the organisation your JWT was issued for — requests for a different organisation fail with 401.
• Requires CRM_ADMIN, ACCOUNT_OWNER, or CRM_BOT role; other roles receive 403.