Send the commenter an Instagram DM about their comment. Reaches a real person. Instagram allows one private reply per comment, only within 7 days of the comment, text only (≤ 1000 characters) — it cannot be edited or resent, and Instagram appends a link to the post. The DM is persisted in the commenter's Instagram chat (dmChatId), where the normal 24-hour messaging window opens only once they reply.
Not available for the account's own comments (400), deleted comments (409), comments older than 7 days (409 IG_PRIVATE_REPLY_WINDOW) or comments that already received a private reply (409).
Security:
- The
organisationIdin the URL must match the organisation your JWT was issued for — requests for a different organisation fail with 401. - Requires
CRM_ADMIN,ACCOUNT_OWNER, orCRM_BOTrole; other roles receive 403. - Comments are only available on
INSTAGRAM(Instagram Login) channels that were reconnected with the comments permission; a workspace without comments enabled receives 503INSTAGRAM_COMMENTS_NOT_MIGRATED.
| Time | Status | User Agent | |
|---|---|---|---|
Retrieving recent requests… | |||
400Validation error / own comment
401Unauthorized
403Forbidden
404Comment not found in your organisation
409Window closed, already replied privately, deleted, or Instagram refused (IG_COMMENT_ACTION_UNAVAILABLE)
429Too many requests
