Reply Privately to an Instagram Comment

Send the commenter an Instagram DM about their comment. Reaches a real person. Instagram allows one private reply per comment, only within 7 days of the comment, text only (≤ 1000 characters) — it cannot be edited or resent, and Instagram appends a link to the post. The DM is persisted in the commenter's Instagram chat (dmChatId), where the normal 24-hour messaging window opens only once they reply.

Not available for the account's own comments (400), deleted comments (409), comments older than 7 days (409 IG_PRIVATE_REPLY_WINDOW) or comments that already received a private reply (409).

Security:

  • The organisationId in the URL must match the organisation your JWT was issued for — requests for a different organisation fail with 401.
  • Requires CRM_ADMIN, ACCOUNT_OWNER, or CRM_BOT role; other roles receive 403.
  • Comments are only available on INSTAGRAM (Instagram Login) channels that were reconnected with the comments permission; a workspace without comments enabled receives 503 INSTAGRAM_COMMENTS_NOT_MIGRATED.
Recent Requests
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Path Params
string
required

Your organisation UUID (returned as org from the /token endpoint).

string
required

The Instagram comment id (the id from the comments list, or resource.id of an instagram.comment.received webhook).

Body Params
string
required
length between 1 and 1000

The DM text (1–1000 characters, text only). Instagram allows ONE private reply per comment, within 7 days of the comment — it cannot be edited or resent.

Responses

400

Validation error / own comment

401

Unauthorized

403

Forbidden

404

Comment not found in your organisation

409

Window closed, already replied privately, deleted, or Instagram refused (IG_COMMENT_ACTION_UNAVAILABLE)

429

Too many requests

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JWT
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Response
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application/json