# Start here

Welcome to Lodgestory. This page is where new team members, engineers, and content writers find their way into the documentation.

## What Lodgestory is

Lodgestory is a hospitality-native platform with three products that work together:

* **[Lodgestory CRM](../lodgestory-crm/hub.md)** — a unified inbox for WhatsApp, Instagram, Messenger, Email, Web Chat, and voice calls, with bot journeys, AI agents, tickets, contacts, and campaigns.
* **[Lodgestory Voice](../lodgestory-voice/hub.md)** — telephony that integrates directly with the CRM with Tata Tele Smartflo account or Lodgestory Voice: phone numbers, voice menus, agent softphones, call recording, voicemail, and outbound campaigns.
* **[Content Studio](../content-studio/hub.md)** — an AI content workstation that scrapes sources, generates SEO-ready blogs, creates hero images and avatar videos, and publishes to your marketing site in seconds.

## Pick your starting point

### I'm a **business owner** deciding if Lodgestory fits

Read the three hub pages — [CRM](../lodgestory-crm/hub.md), [Voice](../lodgestory-voice/hub.md), and [Content Studio](../content-studio/hub.md) — in order. Each has a TL;DR, customer scenarios, and a clear list of outcomes.

### I'm a **new team member** and I need to get productive

Start with the Quick Start of whichever module you'll use most often — [Home / Unified Inbox](../lodgestory-crm/workspace/home-unified-inbox.md) for chat agents, [Calls](../lodgestory-crm/workspace/calls.md) for voice agents, [Editor & Composition](../content-studio/editor.md) for marketers. Then read the feature-in-depth sections of adjacent modules as you need them.

### I'm an **admin** setting up a new tenancy

Work through these in order: [Team Members](../lodgestory-crm/settings/team-members.md), [Connections](../lodgestory-crm/settings/connections.md), [Web Chat](../lodgestory-crm/settings/web-chat.md), [Bot Journeys](../lodgestory-crm/settings/bot-journeys.md), then the Voice admin if you're on Voice. Each has a checklist-style Quick Start.

### I'm an **engineer or integrator**

Each module has a dedicated **API** section near the end. For the public Lodgestory CRM API, start with the [Authentication](authentication.md) page, then navigate to the module you want. For Content Studio publishing, see [Publishing to CRM](../content-studio/publishing-to-crm.md).

### I'm on the **marketing / content team**

Every module's Section 5 ("What is X?") and Section 11 ("Connections") is written to be liftable into a deck or landing page. Facts are verifiable; customer scenarios are concrete. Start with the three hub pages and then pull from the Section 5 / 11 of individual modules.

## How these docs are organised

* **Platform** (this section) — orientation, glossary, account and sign-in basics, and the high-level architecture.
* **Products** — one hub per product, with a set of module pages inside each.
* **Internal** — gated runbooks for the platform team; not visible here.

## Getting help

* In-app chat bubble (bottom right).
* Email `support@lodgestory.com`.
* Status page: `status.lodgestory.com`.

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